Latest Success Stories
Our clients need to deliver results every financial year. They need a plan and they need a technology partner who can make it happen and walk the talk. Our mission is to enable businesses with modern customer solutions to unlock value potential from their client relationships and achieve greater results. The following is a selective list of our client success stories delivering Customer Experience solutions on Oracle.
BMW Australia - Genius Everywhere Foundation Project
As part of BMW’s strategic Genius Everywhere to provide specialised support to its customers, BMW required to have an end to end differentiated customer service solution. Ekulus Consulting implemented the Oracle Service Cloud solution as the customer services solution, including Knowledge Management, Customer Portal, Incident Management and Dashboards for the Genius team to have access to a rich support information and the ability to capture customer details and interactions.
IOOF Holdings - Single Adviser View with Oracle Sales Cloud
Ekulus Consulting developed a strategic approach and implemented a solution to deliver the first single and consolidated view of advisors, practices and dealer groups to all BDMs across Australia, fully integrated with Outlook and Mobile. As the backbone for this Ekulus also developed and implemented a Data Quality Hub to monitor, fix, improve, and establish a single golden customer record from multiple core financial systems.
Telstra Health - Unified CRM Foundation for One Telstra Health
Telstra Health has acquired multiple business entities with various tools to manage customer engagement and sales management reporting. To achieve the strategic “One Telstra Health” objective, key was to establish a unified CRM to allow single view of customer relationships, interaction notes and sales pipeline across all entities. Ekulus assisted Telstra Health with design, implementation and enablement of unified CRM platform using Oracle Sales Cloud.
AMP Capital - Enterprise Document Control Register for AML/CTF
AMP has initiated Anti-Money Laundering (AML) uplift initiative to deliver a strategic enterprise wide Document Control Register that provides access to users from various business units. Ekulus provided consulting and implementation services for delivering Oracle Service Cloud solution to provide the new Document Control Register with Knowledge Management functionality for Document Owners and users, including authoring and approval process.
Bank of Guam - Customer Service Solution for Cards Support Team
Significantly improved Bank of Guam’s Card Support Team process to provide customer service to their credit card clients. Ekulus implemented end to end customer service solution for logging and managing card customers’ interactions and requests and automate a heavily manual process. The solution included automated workflows, business rules, SLA and Escalation rules.