Bank of Guam Transforms Its Business with Ekulus and Oracle CX Cloud
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Latest Success Stories
Our clients need to deliver results every financial year. They need a plan and they need a technology partner who can make it happen and walk the talk. Our mission is to enable businesses with modern customer solutions to unlock value potential from their client relationships and achieve greater results. The following is a selective list of our client success stories delivering Customer Experience solutions on Oracle.
BMW Australia - Dealer Appointment & Automated Customer Survey
As part of BMW’s strategy to provide differentiated superior customer experience, key requirement is to send customer surveys to contacts post completion of Dealer appointment, integrating with existing system and process of BMW and its Dealer network. Ekulus designed, implemented and enabled an integrated solution to automatically send customer surveys from Oracle Service Cloud, triggered upon internal BMW processes steps as well as Dealer network systems and processes.
Carsales Network - Customer Single-Point-of-Truth Project
Objective of this initiative is to establish a central Customer Master Data repository called ‘Customer Single-Point-of-Truth (C-SPoT), as the enterprise source to get complete, consolidated, clean and standardised customer data with all interactions from multiple sources. Ekulus provided consulting services to define architectural approach, data model, set-up, data integration, data profiling and standardisation using Oracle Enterprise Data Quality toolset.
AMP Capital - Centralised Knowledge Base
With AXA merger, AMP's Centralised Knowledge Base required redesign and optimisation including the authoring and publishing process. Additionally, requiring to remove the dependency with other legacy system and its decommission. Ekulus assisted AMP with review and analysis of business and system issues, provided recommendation and implemented a new solution to resolve existing issues as well as effective use of Oracle Service Cloud end to end integrated Knowledge Management functionalities. This included the establishment of best practices fro authoring and publishing documents as well as automated migration of large number of articles and attachments using an innovative migration tool built specifically for Oracle Service Cloud knowledge base upload.
BMW Australia - Modern Chat Solution
As part of strategic branding and customer experience requirements, BMW had specific enhanced requirements related to the user interface and behavioural experience of the chat for its customer. Ekulus designed, implemented and enabled a Modern Chat solution with enhanced look and feel and leveraging Oracle Service Cloud’s Chat engine and APIs. This modern chat solution resulted in a fully blended customer experience to be seamlessly embedded within BMW and Dealers microsites.