The NDIS is a healthcare initiative by the Australian government. Its goal is to help Australians with disability by providing access to reasonable and necessary support to maintain quality lives. It offers no-fault insurance cover for those born with and those who acquired disability.
The program was rolled out nationally in July, 2016. But its first stage, initially called as “Disability Care Australia,” started in July, 2014 in Tasmania, the Barwon area of Victoria, the Hunter Region in New South Wales, and South Australia.
The national rollout meant service providers must ensure their organizations could transition successfully to the new scheme.
Impact of NDIS on Disability Service Providers
One of the most notable features of the new NDIS is its market-style system. In the past, government funds were given to organizations. In the new scheme, however, the funds will be given directly to the clients and the clients can choose the providers they want.
The model gives clients more freedom to move from provider to provider so they can get the services they need and receive quality service that suits them.
With a market-style system, the main challenges for service providers are to attract new customers and convert them into loyal clients. To do this, organisations must have tools and systems in place that would help them create new marketing strategies and develop customer acquisition capabilities.
Customer-Centric Engagement Solutions by Ekulus
As a leader in Customer Experience Solutions, Ekulus offers customer-centric engagement solutions with Oracle CX. Our solutions cover all modern business capabilities –from sales and service to marketing and social engagement. The team also provides data management, planning, and implementation services, ensuring organisations that they will have all the support they need to transition efficiently to the new NDIS.
With Oracle CX, Ekulus can help service providers market, sell, acquire new clients, provide quality service, and retain customers effectively. The premier technology firm also offers a full-feature Omni-channel contact centre platform that seamlessly engages customers in a variety of channels, such as voice, email, chat, self-service, mobile, and social.
Ekulus understands that most service providers already have existing customer repositories. The team can help service providers use their current organisational data as leverage through a customer data integration component. With this module, service providers could enable a single-customer view that their staff can access, resulting in better engagement with their clients.
With Customer-Ready Solutions by Ekulus, healthcare organisations can readily adapt to the new NDIS and obtain a competitive edge among other service providers. By engaging customers in a more meaningful and convenient way, it won’t be difficult for organisations to become the chosen service providers of their target market.
Transition to NDIS successfully with Ekulus. For more information on our customer-centric engagement solutions, simply fill out our contact form or call us at +61 (3) 8529 7251