Customer Needs Analysis

The “Customer Needs Analysis” is an Ekulus pre-built solution that allows organisations to simply define, rapidly implement, and easily maintain a self-assessment solution that is tailored in real-time to the unique circumstances and goals of each customer.


Enable intelligent collection of customer data without programatic changes through pre-fill forms that automatically render relevant data fields for capture based on known customer details and choices.


Identify the right offer based on customer needs and preferences and deliver a fully personalised experience with relevant recommendations and actions.


Delivers consistent needs analysis experience on any channel (web, call center, mobile, chat or face to face). Need help? Start your self-assessment online and transfer the conversation to a customer representative.


Extremely powerful, flexible and natural language business rules framework allows easy extension to accommodate your growing business needs and future requirements.


Deployable on premise or on the cloud, this solution can be easily integrated with Oracle Sales Cloud, Oracle Service Cloud, Siebel CRM, other vendors’ solutions or your organisation’s existing enterprise systems.


These pre-built configuration and integration models are developed on the back of many years of industry experience and endorsed by Oracle.

Business Benefits

Significantly improve lead generation and lead qualification for new customer acquisition

Uplift sales with more targeted and relevant offerings based on customers needs and preferences.

Improved customer experience through consistent and easy to follow interview approach via the channel of choice.

Achieve consistency across all channels and safeguard maintainability of systems.

Cost reduction through enablement of web-based self-service.

Empower call centre agents by equipping them with the necessary tools to uplift their conversational skills and dealings with customers.

Why Ekulus

These are the reasons our customers trust us to deliver modern solutions process on Oracle:

Recognised Specialists

We are specialised and preferred Oracle partner in Australia for implementing Oracle solutions with a strong team of skilled and certified consultants.

Proven Experience

Our successful implementation track record across many industries are the best testimony of our experience and ensures a value add and first time right approach for our customers.

Passion & Accountability

We are passionate about taking proactive accountability in the delivery of our services and provide a single contact point so, instead of dealing with multiple parties, you can focus on making business decisions.