Customer Experience is a key enabler for the success of any business in todays’ digital world but expectations are higher than ever before.
The overall experience of discovering, purchasing and using is what truly matters and to become a CX leader you need full visibility into all of your customers interactions. However, today’s customer hops back and forth between websites, mobile apps, chatbots, social networks, retail stores, and service centres—expecting a tailored, personal experience that’s relevant every step of the way.
At Ekulus we work to understand your customer journey and business landscape then apply our expertise across a range of leading CX Cloud based solutions from Oracle, DocuSign and BeCloud to help you deliver great customer experiences across all your channels.
We're committed to transforming customer experiences by eliminating the technical complexities and enabling a single customer view.
With a consulting team dedicated to delivering transformative customer experience solutions, Ekulus can assist you with formulating the right approach for your organisation and manage the end to end implementation process with your business outcome in mind.
Modernise your business today and unlock the value potential from your client relationships with our single customer view ready solutions.
Personalise every customer experience to increase engagement, advocacy and revenue using Oracles Marketing Cloud cross channel content marketing solutions with integrated data management and activation. Our team provides the implementation services needed to ensure your Marketing efforts are truly connected to the customer experience across Marketing, Sales and Service.
Boost your sales team productivity with industry leading Oracle Engagement Cloud along with our rapid implementation offering that integrates our proven delivery experience and industry expertise. Our rapid start package is inclusive of the consulting services required to get you up and running with Oracle Sales Cloud including planning, design, configuration, migration, testing, deployment and support services.
Oracle Service Cloud brings customer service together with both assisted and self-service channels such as chat, email, mobile, social media and web media. Our Rapid Start solution was created to give an organisation all the tools they need to consistently implement the industry leading solution along with our flexible configuration options, proven delivery expertise and industry experience.
With a vast experience in Master Data Management, our consulting team has the necessary skills to extract, transform, cleanse, load and automate data management processes using latest technology as well as your existing toolset. Whether you need a customer data hub for your reporting requirements, a real-time operational data store to support your digital strategy or a product hub for your supply chain operations, we have the strongest MDM expertise in the region.
What our clients are saying
